SQL Server DBA as a Service

All DBA Service Plans Include:

• No Cell Phone Contracts – You aren’t stuck with us. Each quarter of service is earned; if we aren’t right for you or your needs change – your level can change, or you can leave without worrying about fees and lawyers. We keep growing our team of DBAs because our clients keep staying. With our focus on proactively displaying our ownership mentality, we strive to keep your environments up and tuned, and our team jumps into “SWAT Team” mode when the need arises. We’re confident you’ll wind up staying, but not because you have to.
• SQL Sentry License.  Access to additional licenses is available at our discounted monthly pricing.
• SQL Server Alerts and Daily Health Check through our SQL Beacon tool.
• Trending/Growth & Performance Review – With our own PowerBI reporting looking at best practices, trends, important proactive checks – we share this data with you and help you make informed decisions. Sure we’re there as your DBA team, but with over 120 customers – we get to see all sorts of things in SQL Server environments. Sometimes great things and ideas we share, sometimes lessons of what not do we equally want to share.
• Monthly review call – Each month your lead Senior DBA, or support team DBA for Micro clients, has a review of your upcoming plans, the proactive work we’ve done, what we recommend and make sure we are moving forward in the way you need. We are your DBA teams and we integrate into our client environments.
• Daily Health Check summary review on weekdays. Our team reviews the daily health report our tools send each day, and we summarize that for you without taking away your hours to do that. They are also watching your alerts and tickets throughout the day also.
• Access to the team same business day with 4 hour response guarantee (we beat that by a LOT for P1s – internally, if we aren’t on a P1 ticket or alert in 15 minutes during business hours, that’s a conversation we’re having with the resource responsible for the ticket and alert queues at that time.)
• US-based Senior DBA as your technical lead and Account Executive (we don’t off-shore or bait-and-switch; our DBAs are our FTEs – most have been here as long as our clients – years.) For Micro level clients, you still have access to the full team, your account lead is a DBA or Junior DBA in our support team (most are on their way to being our net Senior DBAs with our team mentoring them.)
• 24/7/365 Access to our on-call Senior DBA – our own team, on call, pay a $500 fee, use your regular retainer hours for the support. No additional “Emergency fees”. Gold and Diamond clients waive one and two call fees per year.
• SQL Server Patching and Maintenance are planned and executed off-hours on your schedule, not ours. We don’t have a different fee schedule for after-hours work or “unplanned” work vs planned work.

Our DBA service plans save you money over hourly engagements. Our bucket-of-hours engagement model sells a bucket for $7,000 for 20 hours and $13,000 for 40 hours. The bucket-of-hour engagements are excellent for one-and-done projects but include no on-call support, no dedicated lead DBA, no monitoring tools and proactive review, and no check-in call each month, etc.

First-Class SQL Server DBAs When You Need Us

Great DBAs come with significant price tags. Most companies don’t need Senior-level DBAs 100% of the time. With DBA As a Service, you have the best DBAs at your fingertips without the high annual salary. And you aren’t getting one with the need to buy a second for vacation coverage, you are working with our entire team of 16 (and growing) SQL Server geeks. Most of our seniors are 20+ year vets, many of us have been SQL Server MVPs, speakers, authors, bloggers, etc. We’re now on your team. Around the clock. Every day.

Be Notified of Problems Before They Occur

We don’t like surprises, and we trust you don’t either. We take a proactive stance to avoid surprises for both of us. We will alert for issues before they arise. We include our SQL Server safety check, delivered annually, a value of $1,795/quarter. And unlike some SQL Server Remote DBA offerings, we don’t just tell you, “You have a problem!” We help figure out why and solve the root cause, and we don’t want to see the same issues over and over. We are a Remote DBA services firm, but we look at it more like our team is embedding with your team. Your team is learning and growing and we have your back.

Need 24/7 Coverage?

Our DBA As a Service plans guarantee a 4 business hour or better response, though we often respond within minutes to your tickets or alerts. All clients have access to call our on-call number around the clock for immediate assistance – being connected to one of our full-time DBAs for an emergency access fee of $500.

Some clients need or want that additional “Keep the lights on” 24/7 check with around-the-clock support. We have plans that bundle our Senior SQL Server Remote DBA services with a 24/7, 15-minute response time from SQL Server professionals with a partner company in Australia.

Gain Flexibility

Our flexible plans mean you scale up support when you need us most. In the rare event of a database disaster on our watch, our team of experts is there to get you through it, and then we flex back down.

Your Technology Team Learns

A successful engagement with us reduces overtime hours. This is not just because of our proactive stance but also because we will mentor your team as we go. We’re in it for your success. Our Senior DBAs live our shared values, including humility – we want your team to learn if they want to. We are excited when a DBA Services client reduces because our team has stabilized an environment, and we’ve helped mentor our client’s team to take on more of their SQL Server estate.

We’re a Member of Your Team

A great SQL Server DBA should be an integral part of your team. We don’t think this should change because we are remote SQL Server DBAs. We become part of your technology team. We know your needs and plans. We help ensure you are always on the path to success. We’re in it together.